Welcome to the Mornstorm LLC website (hereinafter referred to as “we” or “the Company”). By using our website and services, you agree to abide by the following terms and conditions (hereinafter referred to as the “Terms”). If you do not agree to these Terms, please do not use our website or services.

Acceptance of Terms

By using our website and purchasing our products, you agree to accept these Terms and the terms in our Privacy Policy. We reserve the right to update or modify these Terms at any time, and we recommend that you review them periodically.

Product Information

We strive to ensure that the product information, prices, and descriptions listed on the website are accurate. We reserve the right to change product information and prices at any time without notice. If you find any errors in product information at the time of purchase, we will contact you to confirm or cancel your order.

Order Processing

After placing an order, you will receive a confirmation email. The order will be finally processed after payment confirmation. We reserve the right to refuse to process orders, including but not limited to the following:

Product out of stock

Credit card payment failure

Suspicious or fraudulent order activity

Payment Methods

We accept a variety of payment methods, including credit cards, debit cards, and other online payment methods. Your payment information will be processed securely; we do not store your payment card security information.

Shipping Policy

We will do our best to process and ship your order according to your chosen shipping method. Estimated delivery time is calculated based on factors such as shipping method, destination, and processing time, and is not guaranteed. Shipping costs will be calculated based on your total order amount and the chosen shipping method.

Returns and Exchanges Policy

If you are not satisfied with your purchase, you can request a return or exchange within 3 days of purchase. Returns and exchanges are subject to the following conditions:

The item must be unused and in its original packaging.

Proof of purchase (e.g., a receipt) must be provided.

Please contact us via our customer service email or phone to process your return or exchange request. You may be responsible for the associated shipping and handling fees.

Intellectual Property
This website and all its content, including but not limited to text, images, trademarks, and logos, are the property of Mornstorm LLC or its suppliers and are protected by copyright and other intellectual property laws. This content may not be copied, modified, or distributed in any way without our prior written consent. 8. Limitation of Liability

To the extent permitted by law, Mornstorm LLC shall not be liable for any damages arising from force majeure, accident, indirect losses, incidental losses, or other damages (including loss of profits, loss of data, etc.).

One-Time Sales vs. Subscription Purchases

Our product sales are divided into two types: one-time sales and subscription purchases.

One-Time Sales

For one-time sales, all pet supplies you select on the website will be processed as a one-time transaction. You will pay in full upon order confirmation. Your order will be shipped as soon as possible after payment is received.

Subscription Purchases

We also offer subscription purchase options for some products, allowing you to receive your selected products periodically. Once a subscription is successful, we will automatically charge you at agreed-upon time intervals (e.g., monthly, quarterly, etc.). You can log in to your account at any time to manage your subscription, adjust delivery frequency, or cancel future subscriptions; however, please note that once the package is shipped, the order cannot be cancelled.

Modification and Cancellation

One-Time Sales Orders: Once an order is confirmed and paid for, you will not be able to modify or cancel it.

Subscription Purchases: You can cancel your subscription at any time. Cancelling your subscription before the start of the next billing cycle will ensure you are no longer charged. Applicable Law

These terms and policies are governed by local laws. Any dispute shall be submitted to the local judicial authorities for resolution.

Thank you for choosing us. We look forward to providing the best service for you and your pet!